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Potential reasons consumers might use Mobility-as-a-Service in the Netherlands 2019

Business travel was predicted to be the main reason for people to use Mobility-as-a-Service (MaaS) platforms in the Netherlands in 2019. According to a panel of mobility experts, business travelling and daily commuting were the leading travel reasons for users of shared mobility, followed by social visits and other leisurely trips. Shared mobility or MaaS platforms offer vehicles such as cars, bicycles or e-scooters for (short-time) rent to their users. Often, these vehicles are picked up and dropped off in designated areas, although some mobility services such as Car2Go allow users to leave the vehicles anywhere in the city.

Types of travel for which people in the Netherlands could potentially use Mobility-as-a-Service platforms according to experts in 2019

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Release date

October 2020



Survey time period

October 1, 2018 to January 4, 2019

Number of respondents

100 respondents

Age group

18 years and older

Special properties

MaaS experts

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The report’s findings are largely based on analyses of online questionnaires distributed among a group of MaaS experts, all of whom are professionals in the field of traffic and transport with knowledge of MaaS through their current or recent work. This group of experts was comprised of researchers, policymakers, consultants and service providers. We also took the following steps to ensure that those we consulted were in fact experts in the field: snowballing (experts were recommended by other experts), explicit reference to the MaaS expertise in the invitation to fill in the questionnaire, and cleaning from the dataset those who did not regard themselves as experts."

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Statistics on "Car and bike sharing in the Netherlands"

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