Romania: changes in online consumer behavior due to COVID-19 2020

Nearly half of the online stores surveyed for this study answered that they had noticed a higher demand for cheaper products since the coronavirus (COVID-19) started spreading in Romania. At the same time, 20 percent of respondents noticed that consumers were more concerned about the safety of the delivery and the delivery period.

What changes have you already noticed in the Romanian consumer's behavior compared to the period before COVID-19?*

Characteristic	Share of respondents
A higher demand for cheaper products.	47%
More questions about the safety of the delivery.	20%
More questions about the estimated delivery period.	20%
More questions about the available payment methods.	17%
A greater interaction with the content offered.	13%
A higher demand for quality products.	3%

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Release date

2020

More information

Region

Romania

Survey time period

April 2-8, 2020

Number of respondents

50 respondents

Special properties

Online stores

Method of interview

Questionnaire

Supplementary notes

* This question was phrased by the source as follows: "Ce schimbări în comportamentul consumatorilor ai observat sau monitorizat deja în comparație cu perioada de dinaintea apariției COVID-19?”

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