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CyberDay Chile: most complained about online retailers 2020

Over one fourth (25.8 percent) of the 1,198 complaints against online retailers registered by the Chilean National Consumer Service (Sernac, as abbreviated in Spanish) during CyberDay in 2020 targeted Falabella. Ripley ranked second with around 17.4 percent of all complaints received by Sernac in that period. The 2020 edition of CyberDay took place in Chile from August 31 to September 2. During the beginning of the COVID-19 outbreak in Chile – between March and May 2020 – Falabella, Ripley, and París were also the top three most complained about e-tailers in the South American country.

Most complained about online retailers in Chile during CyberDay 2020

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Release date

September 2020



Survey time period

August 31 to September 2, 2020

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