MUFG Bank: distribution of delivery channels by service

In fiscal year 2019, close to 70 percent of tax and public utility fee payments at MUFG Bank, Ltd. were conducted via online banking and the bank's mobile application. At the same time, customers visited branches to change their address in more than 50 percent of all cases.

Distribution of delivery channels of MUFG Bank, Ltd. in fiscal year 2019, by service

Characteristic	Bank branch	ATMs, STMs, etc.*	MUFG Direct and mobile application***
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-

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Release date

May 2020

More information

Region

Japan

Survey time period

fiscal year 2019; the company's fiscal year starts on April 1 of the stated year and ends on March 31 of the following year

Supplementary notes

*Store teller machines. Refers to ATMs that accept tax payments, public utility bills, and bank transfers by written request.
**Including procedures at virtual counters, by phone, and by mail order.
***MUFG Bank's online banking service for individuals.
****Damaged cards or card reissuance.

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