In a survey conducted in Japan in May 2020, 57 percent of the respondents stated that they were dissatisfied with the navigation of online banking websites. Close to 50 percent of the respondents expressed discontent with the setup and login procedures of banking websites.
Most common dissatisfaction regarding online banking websites in Japan as of May 2020
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Statistics on Online banking in Japan
Overview
6
- Premium Statistic Online banking penetration in Asia 2020, by country
- Premium Statistic Household penetration rate of ICT devices Japan 2021, by type
- Premium Statistic Internet usage rate Japan 2021, by device
- Premium Statistic Internet usage rate Japan 2021, by age group
- Premium Statistic Internet usage for financial transactions in Japan 2021, by age group and gender
- Premium Statistic Internet usage for financial transactions in Japan 2021, by prefecture
Online service provision
3
Online services of major banks
6
- Premium Statistic Sumitomo Mitsui Banking Corporation's number of online banking customers 2019-2022
- Premium Statistic Sumitomo Mitsui Banking Corporation's remote banking transaction volume 2019-2022
- Premium Statistic MUFG Bank's number of bank accounts opened online or via mobile apps FY 2019-2021
- Premium Statistic MUFG Bank's number of Mitsubishi UFJ Direct online banking users FY 2017-2021
- Premium Statistic Mizuho Bank's number of Mizuho Direct online banking customers 2020-2022
- Premium Statistic Japan Post Bank's number of Yucho Bankbook App accounts registered 2020-2022
Leading direct banks
6
- Premium Statistic Rakuten Bank's number of bank accounts 2013-2022
- Premium Statistic Rakuten Bank's net income FY 2012-2021
- Premium Statistic PayPay Bank's number of bank accounts 2013-2022
- Premium Statistic PayPay Bank's net income FY 2012-2021
- Premium Statistic SBI Sumishin Net Bank's number of bank accounts 2013-2022
- Premium Statistic SBI Sumishin Net Bank's net income FY 2012-2021
Customer demographics of direct banks
6
- Premium Statistic Rakuten Bank's customers by gender 2022
- Premium Statistic Rakuten Bank's customers by age group 2022
- Premium Statistic PayPay Bank's customers by gender 2022
- Premium Statistic PayPay Bank's customers by age group 2022
- Premium Statistic SBI Sumishin Net Bank's customers by gender 2022
- Premium Statistic SBI Sumishin Net Bank's customers by age group 2022
Online and mobile banking services
5
- Premium Statistic Pay-easy transaction volume via online banking in Japan 2017-2021
- Premium Statistic Pay-easy transaction value via online banking in Japan 2017-2021
- Premium Statistic Most common discontent with online banking websites in Japan 2020
- Premium Statistic Most common discontent with mobile banking apps in Japan 2020
- Premium Statistic Most downloaded banking apps in Japan in 2021
Fraud
5
- Premium Statistic Number of online banking frauds in Japan 2013-2021
- Premium Statistic Value of damages caused by online banking fraud in Japan 2013-2021
- Premium Statistic Financial institutions affected by online banking fraud in Japan 2016-2021, by type
- Premium Statistic Value of damages caused by online banking fraud Japan 2016-2021, by institution type
- Premium Statistic Number of online banking fraud victims in Japan 2016-2021, by type of legal person
Further related statistics
16
- Leading reasons for not using mobile banking operations in Luxembourg 2016
- Share of individuals using mobile banking operations in Luxembourg 2016, by age group
- Italy: reasons for cooperation between MasterCard and digital banks 2017
- Internet usage for online banking services in Finland 2021, by age group
- Number of registered internet banking service customers South Korea 2008-2018
- Internet usage for online banking services in Finland 2021, by residential area
- Market share of banks in China 2012, by business online banking clients
- Usage of online tools for routine transactions 2014, by country
- Market share of banks in China 2012, by personal e-banking usage
- Italy: share of users of e-banking 2018, by level of education
- Share of online business banking conducted by SMBs in the U.S. in 2012
- Registered private internet banking service customers South Korea 2008-2018
- Registered business internet banking service customers South Korea 2008-2018
- Radio reach among financial services customers in the U.S. in 2016, by ethnicity
- Italy: main reasons of dissatisfaction related to the house 2017
- Reasons for sleep dissatisfaction in South Korea 2018
Further Content: You might find this interesting as well
Statistics
- Leading reasons for not using mobile banking operations in Luxembourg 2016
- Share of individuals using mobile banking operations in Luxembourg 2016, by age group
- Italy: reasons for cooperation between MasterCard and digital banks 2017
- Internet usage for online banking services in Finland 2021, by age group
- Number of registered internet banking service customers South Korea 2008-2018
- Internet usage for online banking services in Finland 2021, by residential area
- Market share of banks in China 2012, by business online banking clients
- Usage of online tools for routine transactions 2014, by country
- Market share of banks in China 2012, by personal e-banking usage
- Italy: share of users of e-banking 2018, by level of education
- Share of online business banking conducted by SMBs in the U.S. in 2012
- Registered private internet banking service customers South Korea 2008-2018
- Registered business internet banking service customers South Korea 2008-2018
- Radio reach among financial services customers in the U.S. in 2016, by ethnicity
- Italy: main reasons of dissatisfaction related to the house 2017
- Reasons for sleep dissatisfaction in South Korea 2018
BCG. (June 11, 2020). Most common dissatisfaction regarding online banking websites in Japan as of May 2020 [Graph]. In Statista. Retrieved February 07, 2023, from https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/
BCG. "Most common dissatisfaction regarding online banking websites in Japan as of May 2020." Chart. June 11, 2020. Statista. Accessed February 07, 2023. https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/
BCG. (2020). Most common dissatisfaction regarding online banking websites in Japan as of May 2020. Statista. Statista Inc.. Accessed: February 07, 2023. https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/
BCG. "Most Common Dissatisfaction regarding Online Banking Websites in Japan as of May 2020." Statista, Statista Inc., 11 Jun 2020, https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/
BCG, Most common dissatisfaction regarding online banking websites in Japan as of May 2020 Statista, https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/ (last visited February 07, 2023)
Most common dissatisfaction regarding online banking websites in Japan as of May 2020 [Graph], BCG, June 11, 2020. [Online]. Available: https://www.statista.com/statistics/1234083/japan-common-complaints-about-online-banking-websites/