Online and offline banking transactions in the Netherlands 2014-2018

In 2018, for the first time, Dutch bank customers preferred the use of mobile devices for banking services and payments than internet banking on desktops and laptops. Paper or phone were deemed out of fashion for several years: nearly nine out of ten bank transactions were initiated digitally. A new development, however, is the increasing use of smartphones and tablets, likely powered through the release of mobile banking apps from Dutch banks. ING Bankieren of Dutch bank ING was the most used online banking app in the Netherlands in 2018 with over 170,000 daily users.

Number of banking transactions in the Netherlands from 2014 to 2018, initiated through mobile banking, internet banking, by phone or on paper

Mobile bankingInternet bankingOn paperBy phone
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Release date

July 2019



Survey time period

2014 to 2018

Supplementary notes

The source does not explain why no numbers were provided for mobile banking and internet banking in 2014.

The Netherlands does not provide numbers on the actual number of users of online banking in the country. This number is only occasionally mentioned by individual banks.

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