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Online and offline banking transactions in the Netherlands 2015-2019

In 2018, for the first time, Dutch bank customers preferred the use of mobile devices for banking services and payments than internet banking on desktops and laptops. Paper or phone were deemed out of fashion for several years: nearly nine out of ten bank transactions were initiated digitally. A new development, however, is the increasing use of smartphones and tablets, likely powered through the release of mobile banking apps from Dutch banks. Rabo Bankieren of Dutch bank Rabobank was the most used online banking app in the Netherlands in 2019 with approximately 157,000 daily users.

Number of banking transactions in the Netherlands from 2015 to 2019, initiated through mobile banking, internet banking, by phone or on paper

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Release date

August 2020



Survey time period

2015 to 2019

Supplementary notes

The source does not explain why no numbers were provided for transactions by phone in 2019.

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