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Reasons not to use digital-only banking U.S. 2020

Published by Statista Research Department, May 31, 2022
Satisfaction with their current bank institution was the main reason for Americans not to use a digital-only bank, according to a survey conducted in 2020 in the United States. The results of the survey showed that across all generations the vast majority of respondents mentioned being happy with their bank as the main reason not to open an account with a digital-only provider. Also, approximately one in five respondents said that they do not trust digital-only banking.

Reasons not to use digital-only banking in the United States 2020, by generation

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Source

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Release date

December 2020

Region

United States

Survey time period

2020

Number of respondents

2,068 respondents

Age group

18 years and older

Supplementary notes

The source does not provide information on the survey methodology and date.

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