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Most common discontent with mobile banking apps in Japan 2020

Most common dissatisfaction regarding mobile banking apps in Japan as of May 2020

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Release date

June 2020



Survey time period

May 27 to 28, 2020

Number of respondents


Age group

20 years and older

Special properties

among residents of Japan; three answers per respondent possible

Method of interview

Online survey

Supplementary notes

*Among respondents who stated that they were dissatisfied with mobile banking apps in a previous survey question.
Original survey question: "This question is for those who answered "dissatisfied" or "very dissatisfied" with mobile apps in the previous question. Please select up to three specific aspects you were dissatisfied with."

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Statistics on "Online banking in Japan"

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