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Europe: New digital communication channels companies plan to add in the next year

Published by
Justina Alexandra Sava,
Feb 7, 2023
Live chat is the digital communication channel most organizations in Europe plan to add in the coming year, with 34 percent of surveyed enterprise decision makers stating they have plans to introduce live chat in the next 12 months. Video and in-app chat rank second and third among digital communication channels companies plan to start using.

What digital communication channels does your organization plan to add in the next 12 months?

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Source

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Release date

February 2021

Region

France, Germany, Italy, Spain, United Kingdom

Survey time period

2020

Number of respondents

1,439 respondents

Special properties

Enterprise decision makers*

Method of interview

Online survey

Supplementary notes

* Respondents are full-time employees of companies with 500+ employees, from the director to executive level.

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