Causes of low satisfaction with online grocery services in Canada 2021

Published by Daniela Coppola, Oct 17, 2023
In a 2021 survey, approximately 42 percent of Canadian shoppers indicated that products being out of stock was the main reason they were dissatisfied with online grocery services. Another 33 percent cited expensive fees as a major discouraging factor to shop for groceries online.

Causes of low satisfaction with online grocery ordering services in Canada in 2021

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Release date

February 2022

Region

Canada

Survey time period

October 2021

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

primary or shared decision-makers for household grocery shopping

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