Leading concerns for global consumers while shopping online 2023

Main issues impacting consumers' online shopping experience worldwide in 2023

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Release date

February 2023



Survey time period

February 2023

Number of respondents

9,180 respondents

Age group

18 years and older

Special properties

have shopped online at least once in the previous year

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Which of these issues is having the greatest impact on you when shopping?" Showing answers only from respondents answering 'frequently' or 'almost always'.
The exact date the survey was conducted is not mentioned.
Consumers polled across 25 territories: Australia, Brazil, Canada, China, Egypt, France, Germany, Hong Kong SAR, India, Indonesia, Ireland, Japan, Malaysia, Mexico, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Thailand, United Arab Emirates, United States and Vietnam.

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