The share of bank account holders who processed banking matters online decreased notably in France between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 71 percent in 2019 to 52 percent in the first quarter of 2024. Despite the downward trend, online banking remained the primary method to process banking affairs in France.
Share of bank account holders processing banking matters via online banking (PC or laptop) in France from 1st half 2019 to 1st quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (May 24, 2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in France from 1st half 2019 to 1st quarter 2024 [Graph]. In Statista. Retrieved October 06, 2024, from https://www.statista.com/statistics/1395759/online-banking-penetration-in-france/
Statista. "Share of bank account holders processing banking matters via online banking (PC or laptop) in France from 1st half 2019 to 1st quarter 2024." Chart. May 24, 2024. Statista. Accessed October 06, 2024. https://www.statista.com/statistics/1395759/online-banking-penetration-in-france/
Statista. (2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in France from 1st half 2019 to 1st quarter 2024. Statista. Statista Inc.. Accessed: October 06, 2024. https://www.statista.com/statistics/1395759/online-banking-penetration-in-france/
Statista. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in France from 1st Half 2019 to 1st Quarter 2024." Statista, Statista Inc., 24 May 2024, https://www.statista.com/statistics/1395759/online-banking-penetration-in-france/
Statista, Share of bank account holders processing banking matters via online banking (PC or laptop) in France from 1st half 2019 to 1st quarter 2024 Statista, https://www.statista.com/statistics/1395759/online-banking-penetration-in-france/ (last visited October 06, 2024)
Share of bank account holders processing banking matters via online banking (PC or laptop) in France from 1st half 2019 to 1st quarter 2024 [Graph], Statista, May 24, 2024. [Online]. Available: https://www.statista.com/statistics/1395759/online-banking-penetration-in-france/