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Proportion of mobile phone users that recommend problematic websites

How likely are you to return to, or recommend, a website on your phone if you experienced problems the last you tried it?

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Source

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Release date

July 2011

Region

Worldwide

Survey time period

February 11 to 18, 2011

Number of respondents

4,014 respondents

Special properties

Respondents who own a mobile phone and have used it in the last 12 months to access the internet

Method of interview

Online survey

Supplementary notes

During the survey, this question was posed as follows: "How likely are you to return to, or recommend, a website on your mobile phone if you experienced problems the last you tried it?"

Age distribution of the respondents:
Under 20: 22%
21-44: 68%
45+: 10%

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