Financial services: reasons for brand disloyalty in the United Kingdom (UK) 2013

How influential are the following financial services experiences in leading you to switch brands or companies?*

by Statista Research Department, last edited May 21, 2013
Financial services: reasons for brand disloyalty in the United Kingdom (UK) 2013 This statistic displays reasons for brand or company disloyalty among financial services consumers in the United Kingdom (UK) in 2013. Of respondents, 29 percent reported that incorrect billing would be influential in leading them to switch brands.
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How influential are the following financial services experiences in leading you to switch brands or companies?*

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Share of respondents
Incorrect billing29%
Irresponsive to requests/complaints28%
Bad services at the store/outlet23%
Products/services not meeting my needs23%
Mistake on purchase20%
Non-competitive pricing19%
Difficult return/refund policies19%
Bad online services18%
Difficult to locate products/services11%
Bad mobile app9%
Non-personalised communications9%
Share of respondents
Incorrect billing29%
Irresponsive to requests/complaints28%
Bad services at the store/outlet23%
Products/services not meeting my needs23%
Mistake on purchase20%
Non-competitive pricing19%
Difficult return/refund policies19%
Bad online services18%
Difficult to locate products/services11%
Bad mobile app9%
Non-personalised communications9%
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by Statista Research Department, last edited May 21, 2013
This statistic displays reasons for brand or company disloyalty among financial services consumers in the United Kingdom (UK) in 2013. Of respondents, 29 percent reported that incorrect billing would be influential in leading them to switch brands.
Show more
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