Number of banking complaints in the UK 2022 | Statista

The number of complaints to the Financial Conduct Authority (FCA) regarding the banking and credit cards services and products offered in the United Kingdom (UK) fluctuated significantly between first half of 2010 and first half of 2022. The highest volume of complaints relating to banking and credit cards was recorded in 2018, when over 1.4 million complaints were recored. During the first half of 2022, the FCA received more than 865 thousand banking related customer complaints.

Total number of complaints regarding the banking and credit cards products and services in the United Kingdom (UK) from the 1st half of 2010 to the first half of 2020 (in 1,000s)

Characteristic	Number of complaints in thousands
H1 2022	866.6
H2 2021	878.8
H1 2021	902.3
H2 2020	933.06
H1 2020	944.04
H2 2019	1,196.17
H1 2019	1,196.99
H2 2018	1,293.63
H1 2018	1,406.94
H2 2017	1,294.17
H1 2017	1,286.96
H2 2016	1,252.76
H1 2106	634.94
H2 2015	685.14
H1 2015	738.24
H2 2014	605.86
H1 2014	562.92
H2 2013	571.1
H1 2013	589.61
H2 2012	738.6
H1 2012	829.7
H2 2011	790.5
H1 2011	808.81
H2 2010	909.24
H1 2010	1,046.02

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Release date

October 2022

More information

Region

United Kingdom

Survey time period

H1 2020 to H1 2022

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