Current account holder satisfaction levels for UK-operating banks in 2018

Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018

by James Cherowbrier, last edited Oct 2, 2018
Current account holder satisfaction levels for UK-operating banks in 2018 This statistic illustrates the average customer satisfaction score for leading banks in the United Kingdom (UK), according to the Which? customer satisfaction survey as of September 2018. It can be seen that at that time 84 percent of customers of First Direct were satisfied with the banks' services and products, and willing to recommend it to their friends. Nationwide and Marks and Virgin completed the top three, with 76 percent and 73 percent customer satisfaction respectively. HSBC was the bank with the lowest customer satisfaction of those included in the survey, with a satisfaction score of 63 percent as of September 2018.
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Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018

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Bank average score
First Direct84%
Nationwide76%
Virgin Money73%
Smile72%
TSB Bank72%
Marks and Spencer Bank71%
Co-operative Bank71%
Metro Bank71%
Danske Bank69%
Yorkshire Bank68%
Tesco Bank68%
Bank of Scotland67%
Barclays Bank67%
Clydesdale Bank67%
Halifax66%
Natwest66%
Lloyds Bank66%
Santander65%
Citibank64%
HSBC63%
Bank average score
First Direct84%
Nationwide76%
Virgin Money73%
Smile72%
TSB Bank72%
Marks and Spencer Bank71%
Co-operative Bank71%
Metro Bank71%
Danske Bank69%
Yorkshire Bank68%
Tesco Bank68%
Bank of Scotland67%
Barclays Bank67%
Clydesdale Bank67%
Halifax66%
Natwest66%
Lloyds Bank66%
Santander65%
Citibank64%
HSBC63%
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by James Cherowbrier, last edited Oct 2, 2018
This statistic illustrates the average customer satisfaction score for leading banks in the United Kingdom (UK), according to the Which? customer satisfaction survey as of September 2018. It can be seen that at that time 84 percent of customers of First Direct were satisfied with the banks' services and products, and willing to recommend it to their friends. Nationwide and Marks and Virgin completed the top three, with 76 percent and 73 percent customer satisfaction respectively. HSBC was the bank with the lowest customer satisfaction of those included in the survey, with a satisfaction score of 63 percent as of September 2018.
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