Current account holder satisfaction levels for UK-operating banks 2019

This statistic illustrates the average customer satisfaction score for leading banks in the United Kingdom (UK), according to the Which? customer satisfaction survey as of July 2019. It can be seen that at that time 86 percent of customers of First Direct were satisfied with the banks' services and products, and willing to recommend it to their friends. First Direct and Nationwide completed the top three, with 85 percent and 79 percent customer satisfaction respectively. TSB and Bank of Ireland saw the lowest customer satisfaction ratings of those included in the survey, with a satisfaction score of 58 percent as of July 2019.
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Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of July 2019
Bank average score
Monzo Bank86%
First Direct85%
Nationwide79%
Metro Bank76%
Marks and Spencer Bank75%
Tesco Bank74%
Santander72%
Co-operative Bank71%
Barclays Bank71%
Halifax71%
Natwest70%
Lloyds Bank70%
Danske Bank69%
Virgin Money68%
Clydesdale Bank67%
Citibank67%
HSBC67%
Bank of Scotland67%
Ulster Bank63%
Royal Bank of Scotland60%
TSB Bank58%
Bank of Ireland58%
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