Current account holder satisfaction levels for UK-operating banks 2022

Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of August 2022

Loading statistic...
Show detailed source information?
Register for free
Already a member?
Log in

Use Ask Statista Research Service

Release date

November 2022


United Kingdom

Survey time period

August 2022

Number of respondents

4,525 respondents

Method of interview

Online panel

Supplementary notes

The source adds the following information: "Customer scores are based on a survey of an online panel of respondents from the general public, who were invited to take part in the bank account customer satisfaction survey. Overall customer scores are worked out using a combination of overall satisfaction and how likely the respondents are to recommend their bank to a friend. Companies need at least 30 responses to be given a rating. Sample sizes for our survey as follows: Starling Bank (104), First Direct (113), Monzo Bank (191), Chase (141), Revolut (137), Nationwide Building Society (347), Bank of Scotland (131), Metro Bank (101), Ulster Bank (83), Halifax (415), The Co-operative Bank (76), Virgin Money (115), Lloyds Bank (460), Santander (434), NatWest (401), RBS (136), Danske Bank (54), HSBC (323), Barclays Bank (461), TSB (133), Bank of Ireland UK (106)."

Citation formats
Statista Accounts: Access All Statistics. Starting from $1,788 USD / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Starter Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$149 USD / Month *
Professional Account
Full access

Business Solutions including all features.

* Prices do not include sales tax.

Statistics on " Bank customer retention in the United Kingdom (UK) "

Other statistics that may interest you Bank customer retention in the United Kingdom (UK)

Bank client overall experience


Bank account switching


Customer satisfaction score


Customer complaints


Further related statistics

Statista Accounts: Access All Statistics. Starting from $1,788 USD / Year
Learn more about how Statista can support your business.