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Current account holder satisfaction levels for UK-operating banks 2019

Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2019

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Source

Release date

May 2020

Region

United Kingdom

Survey time period

September 2019

Number of respondents

4,216 respondents

Method of interview

Online panel

Supplementary notes

The source adds the following information: "Customer scores are based on a survey of an online panel of respondents from the general public, who were invited to take part in the bank account customer satisfaction survey. Overall customer scores are worked out using a combination of overall satisfaction and how likely the respondents are to recommend their bank to a friend. Companies need at least 30 responses to be given a rating. Sample sizes for our survey as follows: First Direct - 150, Starling Bank - 42, Monzo Bank - 128, Nationwide Building Society - 433, M&S Bank - 53,Metro Bank - 47,Co-operative Bank - 90, Halifax - 470, Barclays - 626, Santander - 493, Lloyds Bank - 552, NatWest - 493, Yorkshire Bank - 48, HSBC - 391, Danske Bank - 46, TSB - 175, Bank of Scotland - 100, Clydesdale Bank - 56, Royal Bank of Scotland (RBS) - 142, Tesco Bank - 60, Ulster Bank - 41.

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Statistics on "Bank customer retention in the United Kingdom (UK)"

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