Factors valued most when shopping online in the United Kingdom (UK) 2014

Factors consumers value most when shopping online in the United Kingdom (UK) in 2014

Factors valued most when shopping online in the United Kingdom (UK) 2014 This statistic shows the factors consumers value most when shopping online in the United Kingdom in 2014. According to the survey, one of the most valued factors when online shopping is the ease of ordering, with 64.2 percent of respondents agreeing so.
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Factors consumers value most when shopping online in the United Kingdom (UK) in 2014

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Share of respondents
Price 70.8%
Finding what I want 64.6%
Ease of ordering 64.2%
Delivery options 45.5%
Free returns42.4%
Stock availability41.2%
Product range36.2%
Click-and-collect28.7%
Customer service21.8%
Product descriptions18.9%
Website design15.6%
Personal email offers9.4%
Easy to speak with someone9.1%
Personally addressed8%
Mobile-optimised site5.7%
Personal SMS offers3.6%
Other2.5%
Share of respondents
Price 70.8%
Finding what I want 64.6%
Ease of ordering 64.2%
Delivery options 45.5%
Free returns42.4%
Stock availability41.2%
Product range36.2%
Click-and-collect28.7%
Customer service21.8%
Product descriptions18.9%
Website design15.6%
Personal email offers9.4%
Easy to speak with someone9.1%
Personally addressed8%
Mobile-optimised site5.7%
Personal SMS offers3.6%
Other2.5%
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This statistic shows the factors consumers value most when shopping online in the United Kingdom in 2014. According to the survey, one of the most valued factors when online shopping is the ease of ordering, with 64.2 percent of respondents agreeing so.
Show more
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