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Customer service in fast food drive-thrus in the U.S. in 2015, by menu category
Customer service in fast food drive-thrus in the U.S. in 2015, by menu category
Customer service in fast food drive-thrus in the United States as of August 2015, by menu category
by Statista Research Department,
last edited
Oct 1, 2015
This statistic shows the customer service in fast food drive-thrus in the United States as of August 2015, by menu category. In fast food sandwich restaurant drive-thrus, 45 percent of visits received pleasant customer service.
Customer service in fast food drive-thrus in the United States as of August 2015, by menu category
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| Very friendly | Pleasant | Average | Mechanical | Rude | |
|---|---|---|---|---|---|
| Sandwich | 28.9% | 45% | 20% | 4.8% | 1.4% |
| Ethnic | 29.4% | 46.3% | 18.7% | 4.2% | 1.4% |
| Burger | 20% | 54.8% | 19.3% | 5.5% | 0.4% |
| Very friendly | Pleasant | Average | Mechanical | Rude | |
|---|---|---|---|---|---|
| Sandwich | 28.9% | 45% | 20% | 4.8% | 1.4% |
| Ethnic | 29.4% | 46.3% | 18.7% | 4.2% | 1.4% |
| Burger | 20% | 54.8% | 19.3% | 5.5% | 0.4% |
© Statista 2019
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Sources: QSR magazine; Insula Research
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by Statista Research Department,
last edited
Oct 1, 2015
This statistic shows the customer service in fast food drive-thrus in the United States as of August 2015, by menu category. In fast food sandwich restaurant drive-thrus, 45 percent of visits received pleasant customer service.
- Sources
- QSR magazine; Insula Research
- Show further sources information
- Show publisher information
- Release date
- October 2015
- Region
- United States
- Survey time period
- May to August 2015
- Special properties
- 1,882 different visits to 890 different restaurants within 29 restaurant chains
- Supplementary notes
-
The burger chain category includes Burger King, Carl’s Jr., Hardee’s, In-N-Out Burger, Dairy Queen, Jack in the Box, Krystal, McDonald’s, Wendy’s
The ethnic chain category includes Del Taco, El Pollo Loco, Fazoli’s, Panda Express, Taco Bell, Taco John’s
The sandwich chain category includes Arby’s, Bojangles’, Chick-fil-A, Church’s Chicken, Jimmy John’s, KFC, Panera Bread, Popeyes, Schlotzsky’s Deli, Steak Escape, Subway, Tim Hortons
Free access to basic statistics
Source
- Sources
- QSR magazine; Insula Research
- Show further sources information
- Show publisher information
- Release date
- October 2015
More information
- Region
- United States
- Survey time period
- May to August 2015
- Special properties
- 1,882 different visits to 890 different restaurants within 29 restaurant chains
- Supplementary notes
-
The burger chain category includes Burger King, Carl’s Jr., Hardee’s, In-N-Out Burger, Dairy Queen, Jack in the Box, Krystal, McDonald’s, Wendy’s
The ethnic chain category includes Del Taco, El Pollo Loco, Fazoli’s, Panda Express, Taco Bell, Taco John’s
The sandwich chain category includes Arby’s, Bojangles’, Chick-fil-A, Church’s Chicken, Jimmy John’s, KFC, Panera Bread, Popeyes, Schlotzsky’s Deli, Steak Escape, Subway, Tim Hortons
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