Customer relationship management (CRM) software usage in France 2019, by industry

This statistic shows the percentage of companies in France that used a customer relationship management (CRM) software system in 2019, by industry. It reveals that an average of 27 enterprises out of a hundred used a CRM system, while this was the case among 53 percent of the enterprises in the information and communication sector.

Industries ranked by customer relationship management (CRM) system penetration in France in 2019

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Source

Release date

April 2019

Region

France

Survey time period

2019

Number of respondents

181,181 respondents

Special properties

enterprises

Supplementary notes

* Information and communication: section J of the French industry classification system (NAF), 2nd version.

Scientific, technical and specialized activities: section M of the NAF.

Support and administrative services, real estate: section N and L of the NAF.

Transport and storage: section H of the NAF.

Wholesale commerce, car and motorcycle business and repair: section G, divisions 45 and 46 of the NAF.

Retail commerce: section G, divisions 47 of the NAF.

Construction: section F of the of the NAF.

Manufacturing industry, production and distribution of electricity, gas, steam and air conditioning, production and distribution of water, decontamination and waste management: sections C, D and E of the NAF.

Accommodation and food services: section I of the NAF.

Shares calculated using figures provided.
Original data have been put in percentage and rounded.
Includes enterprises of at least ten people.
Excludes agricultural, financial and insurances enterprises.

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Statistics on "Automotive retail industry in France"

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