Preferred channels for individual banking services in Great Britain (UK) 2014

This statistic shows the banking channels preferred by British adults to access individual services in Great Britain (United Kingdom) as of January 2014. The majority of respondents (82 percent) prefers the service face-to-face in the branch, when seeking financial advice. For financial transactions, online banking is just as important as is face-to-face contact, with 43 percent of respondents preferring each one of these channels.

Preferred channel to access individual bank services in Great Britain (UK) as of January 2014

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Release date

March 2014


United Kingdom (Great Britain)

Survey time period

24 to 26 January 2014

Number of respondents

1,008 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

* Other category refers to the e-mail or postal correspondence as well as telephone banking etc.
The source adds the following information: "The data is weighted to be representative of British adults aged over 18."

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Statistics on "Banking channels in the United Kingdom (UK)"

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