Banking channels preferred to access services in Great Britain (the UK) 2014

This statistic shows the banking channels preferred by British adults for accessing services in Great Britain (United Kingdom, UK) as of January 2014. The majority of respondents (62 percent) prefer face-to-face contact in a branch when accessing the banking services or information.
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Preferred channels to access bank services in Great Britain (United Kingdom) as of January 2014
Share of respondents
Face-to-face service62%
Online banking28%
Telephone banking8%
E-mail1%
Postal1%
Other1%
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Statistics on "Banking channels in the United Kingdom (UK)"
  • Branch banking
  • Online and mobile banking
  • Banking apps
  • Banking channels for major banks
  • General summary: customer preference
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