Satisfaction with energy suppliers 2014 Statistic

This statistic shows the level of satisfaction consumers have with their energy supplier broken down by dual supplier, or separate suppliers for gas and electricity in the United Kingdom, in 2014. The majority of people are satisfied with their supplier to at least some degree, across each of the supplier types.

Consumer satisfaction with their energy suppliers in the United Kingdom (UK) in 2014, by type of supplier

Characteristic	Very satisfied	Fairly satisfied	Neither/nor	Fairly dissatisfied	Very dissatisfied
Dual Supplied	33%	40%	16%	5%	4%
Gas Supplier	28%	42%	16%	7%	5%
Electricity Supplier	31%	42%	15%	5%	6%

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Release date

February 2015

More information

Region

United Kingdom

Survey time period

2014

Number of respondents

7,556 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

Originally asked as: "How satisfied are you with your current mains gas and electricity supplier/gas supplier/ electricity supplier?" Those with seperate suppliers were only asked aouth either their gas or electricity supplier (randomly rotated).

Base: Dual supplied 5,820, Gas Supplier 574, Electricity Supplier 1,162

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