This statistic displays the extent to which failing to understand customer needs would change British adults' views about financial services companies in the United Kingdom (UK) in 2014. More than one fourth (26 percent) of respondents reported that such behavior would neither worsen nor improve their views about a financial services company.
United Kingdom: How would failing to understand customer needs change your views about a financial services company?
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Populus, & Social Market Foundation. (August 31, 2014). United Kingdom: How would failing to understand customer needs change your views about a financial services company? [Graph]. In Statista. Retrieved January 21, 2021, from https://www.statista.com/statistics/469616/uk-adults-views-on-finance-firms-bad-understanding-of-customer-neeeds/
Populus, und Social Market Foundation. "United Kingdom: How would failing to understand customer needs change your views about a financial services company?." Chart. August 31, 2014. Statista. Accessed January 21, 2021. https://www.statista.com/statistics/469616/uk-adults-views-on-finance-firms-bad-understanding-of-customer-neeeds/
Populus, Social Market Foundation. (2014). United Kingdom: How would failing to understand customer needs change your views about a financial services company?. Statista. Statista Inc.. Accessed: January 21, 2021. https://www.statista.com/statistics/469616/uk-adults-views-on-finance-firms-bad-understanding-of-customer-neeeds/
Populus, and Social Market Foundation. "United Kingdom: How Would failing to Understand Customer Needs Change Your Views about a Financial Services Company?." Statista, Statista Inc., 31 Aug 2014, https://www.statista.com/statistics/469616/uk-adults-views-on-finance-firms-bad-understanding-of-customer-neeeds/
Populus & Social Market Foundation, United Kingdom: How would failing to understand customer needs change your views about a financial services company? Statista, https://www.statista.com/statistics/469616/uk-adults-views-on-finance-firms-bad-understanding-of-customer-neeeds/ (last visited January 21, 2021)