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Consumer expectations of waiting time for customer support in the UK 2015, by channel

This statistic displays the findings of a survey on the customer expectations of waiting time for customer support in the United Kingdom (UK) as of 2015, by channel. During the survey period, it was found that 16 percent of respondents reported that they expected an answer within one minute on video chat.

How long are you prepared to wait for an answer?

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Sources

Release date

September 2015

Region

United Kingdom

Survey time period

April 29, 2015 to May 5, 2015

Number of respondents

1,012 respondents

Age group

14 years and older

Special properties

UK shoppers who had purchased items from the internet in the prior 12 months.*

Supplementary notes

* The source adds the following information: "Nationally representative sample"
The source does not provide any information regarding percentage points exceeding/missing to 100 percent.

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Statistics on "Online shopping in the United Kingdom (UK)"

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