Consumer expectations of waiting time for customer support in the UK 2015, by channel

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Release date

September 2015

Region

United Kingdom

Survey time period

April 29, 2015 to May 5, 2015

Number of respondents

1,012 respondents

Age group

14 years and older

Special properties

UK shoppers who had purchased items from the internet in the prior 12 months.*

Supplementary notes

* The source adds the following information: "Nationally representative sample"
The source does not provide any information regarding percentage points exceeding/missing to 100 percent.

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