Reasons for public dissatisfaction with NHS services in the United Kingdom 2019

In 2019, a survey in the UK revealed the problem which was causing the most dissatisfaction among users of the NHS was the lack of NHS staff with 62 percent of respondents choosing this reason. Slightly behind with 57 percent of responses was the length of time it takes to get a GP or hospital appointment

Waiting times increasing

In every month in 2019 in England, less than 80 percent of patients who attended an A&E department were seen within four hours. This is well below the NHS’s target that 95 percent of attendees to A&E should be seen within four hours. Since 2011, the share of patients seen within four hours has been declining. In addition, since 2016 there has been a marked increase in examples of patients waiting for more than twelve hours at A&E to be admitted. 

Increased strain on General Practices

The average number of patients per GP practice in the UK has been increasing over the last ten years, a possible reason for increased waiting times and the perceived lack of NHS staff. In 2008, there were under 6.4 thousand patients per practice in the UK, by 2017 this had increased to over 7.6 thousand per general practice.

Share of reasons for public dissatisfaction with NHS services in the United Kingdom (UK) in 2019

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Source

Release date

April 2020

Region

United Kingdom

Survey time period

2019

Number of respondents

276 respondents

Method of interview

Online survey

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Statistics on "NHS in the United Kingdom (UK)"

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