Public satisfaction with the NHS 2000-2021

Individuals interviewed in 2010 were the most satisfied with how the NHS is run, with 70 percent saying they are 'very or quite satisfied', this share dropped to 36 percent in 2021, lowest in the provided time interval. This statistic presents how satisfied or dissatisfied individuals are with the way in which the NHS is run in the United Kingdom (UK) from 2000 to 2021.

All in all, how satisfied or dissatisfied would you say you are with the way in which the National Health Service runs nowadays?

Characteristic	Very/quite satisfied	Neither satisfied nor dissatisfied	Very/quite dissatisfied
2000	42%	19%	39%
2001	38%	20%	41%
2002	40%	18%	41%
2003	44%	18%	37%
2004	43%	20%	37%
2005	48%	20%	31%
2006	49%	16%	34%
2007	51%	19%	30%
2008	58%	16%	25%
2009	64%	16%	19%
2010	70%	12%	18%
2011	58%	18%	24%
2012	60%	16%	23%
2013	60%	17%	22%
2014	65%	19%	15%
2015	60%	16%	23%
2016	63%	15%	22%
2017	57%	14%	29%
2018	53%	16%	30%
2019	60%	15%	25%
2020	53%	22%	25%
2021	36%	23%	41%

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Release date

March 2022

More information

Region

United Kingdom

Survey time period

2000 to 2021

Number of respondents

1,039 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Due to the Covid-19 pandemic, the usual methodology of the BSA was adapted and the survey was conducted online rather than face to face. Only one question was asked about overall satisfaction with the NHS. Changes in the survey method mean that comparisons over time need to be considered with caution.

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