Return policy of retailers in the Netherlands 2016

This statistic shows the outcome to a survey done in the Netherlands in 2016 during which respondents were asked the following question: ''When is a customer allowed to return a product in your physical store?'' As of October 2016, roughly 95 percent of the respondents indicated they allow the customer to return if they meet the conditions.

When is a customer allowed to return a product in your physical store?**

Share of respondents
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Release date

October 2016



Survey time period

September 2016 to October 2016

Number of respondents


Special properties

retailers active in clothing, shoes and/or sports

Method of interview

Online survey

Supplementary notes

* 40% physical shops and webshops, 59% physical shops, 1% webshop/social media only.

** The question was originally phrased in Dutch by the source as follows: "Wanneer mag een klant een artikel gekocht in uw fysieke winkel bij u retourneren (voor ruil, tegoedbon en/of geld terug etc.)? (we bedoelen niet online aankopen waarvoor wettelijk 14 dagen retourmogelijkheid geldt)''. (English: ''When is a customer allowed to return a product in your physical store? By means of a voucher or return of cash? We do not mean online purchases with a 14 days return condition'').

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Statistics on "Retail trade in the Netherlands "

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