Return policy conditions of retailers in the Netherlands 2016, by type

This statistic shows the outcome to a survey done in the Netherlands in 2016 during which respondents were asked the following question: ''What are the conditions to return a product in your store?'' As of October 2016, roughly 80 percent of the respondents indicated that one of the conditions is for customers to have a valid proof of purchase (receipt or bank receipt).

What are the conditions to return a product in your store?*

Type of conditionsShare of respondents
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Release date

October 2016



Survey time period

September 2016 to October 2016

Number of respondents


Special properties

retailers active in clothing, shoes and/or sports

Method of interview

Online survey

Supplementary notes

* 40% physical shops and webshops, 59% physical shops, 1% webshop/social media only

** The question was originally phrased in Dutch by the source as follows: "Wat zijn de voorwaarden om te mogen retourneren? Meerdere antwoorden mogelijk''.

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Statistics on "Retail trade in the Netherlands "

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