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Companies which received the highest share of negative responses to their customer service in the United States in 2017

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Companies with the worst rated customer service in the U.S. 2017 This survey shows the companies which received the largest share of negative responses regarding their customer service in the United States as of August 2017. During the survey, 25.6 percent of respondents stated that Comcast had poor customer service, making it the worst rated company in the survey.
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Share of respondents who stated customer service was 'poor'
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Share of respondents who stated customer service was 'poor'
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Description Source More information
This survey shows the companies which received the largest share of negative responses regarding their customer service in the United States as of August 2017. During the survey, 25.6 percent of respondents stated that Comcast had poor customer service, making it the worst rated company in the survey.
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Release date
August 2017
Region
United States
Survey time period
as of August 2017
Number of respondents
1,500 respondents
Age group
8-19 years
Method of interview
Online survey
Supplementary notes
Respondents were asked to rate customer service at 151 of the best-known companies in the United States. Seventeen industries are represented in the study. Companies required a minimum of 500 valid responses to be included. Respondents were asked to evaluate customer service quality as “excellent,” “good,” “fair,” or “poor.” Companies are ranked by those which received the highest percentage of poor votes.

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