Response of energy customers to supplier communications in Great Britain 2016

This statistic shows the response of energy customers to their supplier's communications in Great Britain (GB) in 2016. It shows that 16 percent of energy customers looked into switching their energy tariff with their current supplier after receiving their annual summary. Of those customers who received an end of fixed term tariff notice, 25 percent looked into switching their supplier, and 23 percent thought about switching their supplier or tariff, but have not yet started looking.

Energy customer's response to communications from their supplier in Great Britain (GB) in 2016

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Sources

In cooperation with
Ipsos
Release date

August 2016

Region

United Kingdom (Great Britain)

Survey time period

2016

Number of respondents

5,956*

Age group

15 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

*Base consists of all consumers who received any of these communications.

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Statistics on "Energy supply switching in the UK"

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