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Italy: attitudes towards online banking and digital payment solutions 2017
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Italy: attitudes towards online banking and digital payment solutions 2017
How do you feel about the increasing role of digitization in the banking and financial sector?
by Statista Research Department,
last edited
Sep 22, 2017
This statistic illustrates the results of an online survey conducted in Italy in May 2017. Individuals were asked to express their attitude towards the increasing digitization in the banking sector and in financial services. As of the survey period, 72 percent of Italians stated to have a positive attitude and to be interested in new financial solutions. Conversely, only two percent of the interviewed people reported a negative attitude.
How do you feel about the increasing role of digitization in the banking and financial sector?
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by Statista Research Department,
last edited
Sep 22, 2017
This statistic illustrates the results of an online survey conducted in Italy in May 2017. Individuals were asked to express their attitude towards the increasing digitization in the banking sector and in financial services. As of the survey period, 72 percent of Italians stated to have a positive attitude and to be interested in new financial solutions. Conversely, only two percent of the interviewed people reported a negative attitude.
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- Release date
- June 2017
- In cooperation with:
- Region
- Europe, Italy
- Survey time period
- May 28 to May 31, 2017
- Number of respondents
- 1,084 respondents
- Age group
- 18 years and older
- Method of interview
- Online Access Panel
- Supplementary notes
- This question was phrased by the source as follows: "Digitization is playing an increasing role in our daily life, also in the banking sector and in financial services, including online banks and mobile payment solutions. How do you feel about this?".
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- June 2017
- In cooperation with:
More information
- Region
- Europe, Italy
- Survey time period
- May 28 to May 31, 2017
- Number of respondents
- 1,084 respondents
- Age group
- 18 years and older
- Method of interview
- Online Access Panel
- Supplementary notes
- This question was phrased by the source as follows: "Digitization is playing an increasing role in our daily life, also in the banking sector and in financial services, including online banks and mobile payment solutions. How do you feel about this?".
Other statistics on the topic
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Online banking penetration in European markets 2018
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Online banking penetration in Italy 2007-2018
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Distribution of mobile banking use in selected European countries 2015-16, by age
+Banks & Financial Services
Italy: online banking at BancoPosta (Poste Italiane) 2017, by frequency
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Statistics on "Online banking in Italy"
- General overview
The most important statistics
- Online banking penetration in selected European markets in 2018Online banking penetration in European markets 2018
- Online banking penetration in Italy from 2007 to 2018Online banking penetration in Italy 2007-2018
- Age distribution of online and offline banking account holders in Italy in 2016 and 2017Italy: age distribution of online and offline banking account holders 2017
- Distribution of online and offline banking account holders in Italy in 2016 and 2017, by education Italy: distribution of online and offline banking account holders 2017, by education
- Online banking communication channel usage in Italy in 2016 and 2017, by categoryItaly: banking communication channel usage in 2017, by category
- Share of devices used to access online banking in Italy in March 2016Italy: share of devices used for online banking in March 2016
- Number of digital banking customers using mobile apps to access their accounts in Italy in selected quarters from the 1st quarter 2015 to the 3rd quarter 2017 (in 1,000s)Italy: number of online banking customers using mobile apps Q1 2015- Q3 2017
- Number of digital banking customers exclusively using mobile apps to access their accounts in Italy in selected quarters from the 1st quarter 2015 to the 4th quarter 2017 (in 1,000s)Italy: number of online banking customers using mobile apps only Q1 2015- Q4 2017
- Customers' opinion
The most important statistics
- How do you feel about the increasing role of digitization in the banking and financial sector?Italy: attitudes towards online banking and digital payment solutions 2017
- In your view, why will the demand of online/mobile financial solutions increase in the future? Italy: reasons for the growth in the demand of online financial solutions 2017
- In your view, what are or could be the biggest advantages of online banking and digital payment solutions?Italy: advantages of online banking and digital payment solutions 2017
- Do you consider changing your bank for an online/mobile bank during the next 12 months? Italy: opinion on willingness to join a digital bank 2017
- Why did you choose an online bank (as opposed to a traditional one)?Italy: reasons for choosing an online bank 2017
- Which are the two most important criteria for you to consider using a digitized banking solution?Italy: main criteria for start using a digitized banking solution 2017
- What do you use your main online bank for?Italy: reasons to use online banking 2017
- Provider preferences for mobile payments among Millennials* in selected European countries as of 2016Millennials' preferences for mobile payment provider Europe 2016
- Usage frequency
The most important statistics
- How often do you conduct financial transactions online or via app?Italy: frequency of online or mobile app payment transactions 2017
- How often do you use online banking with UniCredit Bank?Italy: online banking at UniCredit Bank 2017, by frequency
- How often do you use online banking with BancoPosta (Poste Italiane)?Italy: online banking at BancoPosta (Poste Italiane) 2017, by frequency
- How often do you use online banking with Intesa Sanpaolo?Italy: online banking at Intesa Sanpaolo 2017, by frequency
- How often do you use online banking with ING Direct?Italy: online banking at ING Direct 2017, by frequency
- How often do you use online banking with BNL (Banca Nazionale del Lavoro)?Italy: online banking at BNL (Banca Nazionale del Lavoro) 2017, by frequency
- How often do you use online banking with Banca Monte dei Paschi di Siena (MPS)?Italy: online banking at Banca Monte dei Paschi di Siena (MPS) 2017, by frequency
- How often do you use online banking with BCC (Credito Cooperativo)?Italy: online banking at BCC (Credito Cooperativo) 2017, by frequency
- Usage method
The most important statistics
- Share of online account holders aware of robo-advisors in the digital bank industry in Italy in 2016 and 2017 Italy: online account holders aware of robo-advisors 2016-2017
- Share of online account holders using emails for banking operations in Italy in 2016 and 2017Italy: share of online account holders using emails for banking operations 2016-2017
- Share of online account holders using chats for banking operations in Italy in 2016 and 2017Italy: online account holders using chats for banking operations 2016-2017
- Share of online account holders using social media to communicate with their bank Italy in 2016 and 2017, by platformItaly: share of online account holders using social media to interact with banks 2017
- Share of online account holders using Twitter to interact with their bank in Italy in 2016 and 2017, by interactionItaly: share of online account holders using Twitter to interact with their bank 2017
- Share of online banking account holders using Facebook to interact with their bank Italy in 2016 and 2017, by interactionItaly: share of online banking account holders using Facebook to communicate 2017
- Share of account holders using YouTube to interact with their bank in Italy 2016 and 2017, by interactionItaly: share of account holders using YouTube to interact with their bank 2017
- Share of online account holders using Google Plus to communicate with their bank in Italy in 2016 and 2017, by interactionOnline account holders using Google Plus to communicate with their bank in Italy 2018
- Transactions
The most important statistics
- Value of credit transfers issued via internet in Italy between the first quarter of 2014 and the second quarter of 2017 (in million euros)Italy: value of credit transfers issued via internet Q1 2014-Q2 2017
- Number of credit transfers issued via internet in Italy between the first quarter of 2014 and the second quarter of 2017 (in 1,000 units)Italy: credit transfers issued via internet Q1 2014-Q2 2017
- Value of incoming e-money transfers in Italy between the first quarter of 2015 and the second quarter of 2017 (in 1,000 euros)Italy: value of incoming e-money transfers Q1 2015-Q2 2017
- Number of incoming e-money transactions in Italy between the first quarter of 2015 and the second quarter of 2017 (in units)Italy: number of incoming e-money transaction Q1 2015-Q2 2017
- Value of outgoing e-money transfers in Italy between the first quarter of 2015 and the second quarter of 2017 (in 1,000 euros)Italy: value of outgoing e-money transfers Q1 2015-Q2 2017
- Number of outgoing e-money transactions in Italy between the first quarter of 2015 and the second quarter of 2017Italy: number of outgoing e-money transaction Q1 2015-Q2 2017
- Value of online credit card transactions in Italy from 2012 to the first half of 2017 (in million euros)Italy: value of online credit card transactions 2012- H1 2017
- Number of online credit card transactions in Italy from 2012 to the first half of 2017 (in 1,000 units)Italy: number of online credit card transactions 2012-H1 2017
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- ING International Survey Mobile Banking 2018
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Statistics on "Online banking in Italy"
- Online banking penetration in selected European markets in 2018
- Online banking penetration in Italy from 2007 to 2018
- Age distribution of online and offline banking account holders in Italy in 2016 and 2017
- Distribution of online and offline banking account holders in Italy in 2016 and 2017, by education
- Online banking communication channel usage in Italy in 2016 and 2017, by category
- Share of devices used to access online banking in Italy in March 2016
- Number of digital banking customers using mobile apps to access their accounts in Italy in selected quarters from the 1st quarter 2015 to the 3rd quarter 2017 (in 1,000s)
- Number of digital banking customers exclusively using mobile apps to access their accounts in Italy in selected quarters from the 1st quarter 2015 to the 4th quarter 2017 (in 1,000s)
- Share of individuals who used mobile banking in selected* European countries in 2015 and 2016, by age group
- Functions available via mobile banking applications in Italy in 2017
- Cost of current online banking account for residents and non-residents of Italy as of February 2016, by selected banks (in euros)
- How do you feel about the increasing role of digitization in the banking and financial sector?
- In your view, why will the demand of online/mobile financial solutions increase in the future?
- In your view, what are or could be the biggest advantages of online banking and digital payment solutions?
- Do you consider changing your bank for an online/mobile bank during the next 12 months?
- Why did you choose an online bank (as opposed to a traditional one)?
- Which are the two most important criteria for you to consider using a digitized banking solution?
- What do you use your main online bank for?
- Provider preferences for mobile payments among Millennials* in selected European countries as of 2016
- How often do you conduct financial transactions online or via app?
- How often do you use online banking with UniCredit Bank?
- How often do you use online banking with BancoPosta (Poste Italiane)?
- How often do you use online banking with Intesa Sanpaolo?
- How often do you use online banking with ING Direct?
- How often do you use online banking with BNL (Banca Nazionale del Lavoro)?
- How often do you use online banking with Banca Monte dei Paschi di Siena (MPS)?
- How often do you use online banking with BCC (Credito Cooperativo)?
- How often do you use online banking with UBI Banca?
- Share of online account holders aware of robo-advisors in the digital bank industry in Italy in 2016 and 2017
- Share of online account holders using emails for banking operations in Italy in 2016 and 2017
- Share of online account holders using chats for banking operations in Italy in 2016 and 2017
- Share of online account holders using social media to communicate with their bank Italy in 2016 and 2017, by platform
- Share of online account holders using Twitter to interact with their bank in Italy in 2016 and 2017, by interaction
- Share of online banking account holders using Facebook to interact with their bank Italy in 2016 and 2017, by interaction
- Share of account holders using YouTube to interact with their bank in Italy 2016 and 2017, by interaction
- Share of online account holders using Google Plus to communicate with their bank in Italy in 2016 and 2017, by interaction
- Share of online account holders using WhatsApp to communicate with their bank in Italy in 2016 and 2017, by interaction
- Value of credit transfers issued via internet in Italy between the first quarter of 2014 and the second quarter of 2017 (in million euros)
- Number of credit transfers issued via internet in Italy between the first quarter of 2014 and the second quarter of 2017 (in 1,000 units)
- Value of incoming e-money transfers in Italy between the first quarter of 2015 and the second quarter of 2017 (in 1,000 euros)
- Number of incoming e-money transactions in Italy between the first quarter of 2015 and the second quarter of 2017 (in units)
- Value of outgoing e-money transfers in Italy between the first quarter of 2015 and the second quarter of 2017 (in 1,000 euros)
- Number of outgoing e-money transactions in Italy between the first quarter of 2015 and the second quarter of 2017
- Value of online credit card transactions in Italy from 2012 to the first half of 2017 (in million euros)
- Number of online credit card transactions in Italy from 2012 to the first half of 2017 (in 1,000 units)
- Value of fraudulent use of e-money transactions in Italy from the 1st half of 2013 to 1st half of 2017 (in 1,000 euros)
- Number of fraudulent use of e-money transactions in Italy from the 1st half of 2015 to 2nd half of 2016
- Which one of the following mobile banking features do you prefer?
- When you access internet banking via your personal computer, what do you use it for?
- Preference for doing basic payment activities using a financial technology company rather than a bank in the United States in 2016, by generation
- Generational comparison of mobile banking and branch banking usage in Australia as of October 2018
- Usage of mobile devices for banking activities across India from 2015 to 2017*
- Share of consumers using smartphones for digital banking activities across India as of January 2018, by age group
- Distribution of mobile banking users in China as of January 2017, by age
- Change in the number of mobile banking services in Colombia from 2016 to 2019
- Distribution of mobile banking users in China in 2015, by type of employment
- Share of bank operations conducted by online account holders in Italy in 2016 and 2017
- Share of customers accessing Banco Santander services digitally from 2013 to 2017*
- Annual growth of gross transaction volume (GMV) in the mobile banking sector of China from 2012 to 2018
- Mobile banking usage in North America as of December 2013, by country
- Change in the number of mobile banking services in Argentina from 2016 to 2019
- Change in the number of mobile banking services in Chile from 2016 to 2019
- Share of BankID-users in Sweden in 2019, by account type
- Number of public data processing centers in Italy in 2013, by region
- Is there a coordination plan for digitalization in different departments and branches of the company?*
- How do you think big data analysis and AI will affect your job place in the future?
- Does your company have a formalized plan for digitalization that is established in the managing team?
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