Online banking usage for Bunq customers in the Netherlands 2017

How often do Bunq customers use online banking?

Online banking usage for Bunq customers in the Netherlands 2017 In 2017, most Dutch customers of Amsterdam-based online bank Bunq used its app less than once per month. Why the app of the Fintech startup wasn’t used that often was likely due to the high number of competing domestic banks in the Netherlands with online banking services. 22 percent of ING customers in the Netherlands for example said they used its smartphone application daily.
The Dutch adopted mobile banking early

There are no exact numbers on how many people that uses an online banking app. There is no source in the Netherlands which collects these numbers, and Dutch banks (who do not have to share user information publicly) often do not mention user numbers in their press releases. However, what is clear from a 2016 survey, is that Dutch consumers were more likely than their Belgian or Luxembourgish counterparts to answer that they already used a smartphone or tablet for their banking needs.

Bunq is a relatively new player in the online banking market

Bunq was founded in 2015 and is a mobile start-up with a banking license in the Netherlands. It uses an app which connects online banking with social activities as can be found in an application like WhatsApp. The app first connects itself to the contact list on one's mobile phone. Then, after depositing money from your bank account on the account of Bunq, it is possible to send payment requests to your contacts, to "app" them money or to make special chat groups. The company received 104.4 million euros worth of customer deposits in 2017 and made a net loss of nine million euros.
Show more

How often do Bunq customers use online banking?

Loading statistic...
Share of the respondents
Every day0%
Every other day0%
Once per week14%
Once every couple of weeks30%
Once per month13%
Less than once per month43%
Never0%
Share of the respondents
Every day0%
Every other day0%
Once per week14%
Once every couple of weeks30%
Once per month13%
Less than once per month43%
Never0%
Download Settings Share
Download started
Please be patient - this may take a moment
In 2017, most Dutch customers of Amsterdam-based online bank Bunq used its app less than once per month. Why the app of the Fintech startup wasn’t used that often was likely due to the high number of competing domestic banks in the Netherlands with online banking services. 22 percent of ING customers in the Netherlands for example said they used its smartphone application daily.
The Dutch adopted mobile banking early

There are no exact numbers on how many people that uses an online banking app. There is no source in the Netherlands which collects these numbers, and Dutch banks (who do not have to share user information publicly) often do not mention user numbers in their press releases. However, what is clear from a 2016 survey, is that Dutch consumers were more likely than their Belgian or Luxembourgish counterparts to answer that they already used a smartphone or tablet for their banking needs.

Bunq is a relatively new player in the online banking market

Bunq was founded in 2015 and is a mobile start-up with a banking license in the Netherlands. It uses an app which connects online banking with social activities as can be found in an application like WhatsApp. The app first connects itself to the contact list on one's mobile phone. Then, after depositing money from your bank account on the account of Bunq, it is possible to send payment requests to your contacts, to "app" them money or to make special chat groups. The company received 104.4 million euros worth of customer deposits in 2017 and made a net loss of nine million euros.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Related Studies: Available to Download in PDF or PPTX Format
Online banking in the Benelux
Online banking in the Benelux

All Information
in one Presentation

Online banking in the Benelux

Everything On "Online banking in the Benelux" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.

Statista has been my savior on several occasions. The site is easy to maneuver and the data is in a format that can go right into a report or presentation.
Marlene Greenfield

Marlene Greenfield
Vice President, Hearst Magazines

Statistics on "Online banking in the Benelux"
  • General overview
  • Belgium
  • Luxembourg
  • Netherlands
The most important statistics
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.