Consumer willingness to use mobile payments in the Netherlands 2017

This statistic shows the answers to a survey question on the consumer willingness to use mobile payments in the Netherlands in 2017. Nearly half of the respondents indicated they would want to that both "everywhere" and "as soon as possible". Mobile payment apps are pieces of software made for the ease of making payments on smartphones and tablet devices. Examples of this include mobile wallets, such as PayPal, Apple Pay, Android Pay and Samsung Pay, as well as specifically designed apps from banks or retail companies. The user clicks directly on the app to pay, opposed to online banking or logging on with a web browser to a web store. In the last years, the number of available mobile payment apps in the Benelux countries steadily increased. In the Netherlands, banking apps from major banks as Rabobank, ING and ABN Amro were updated in 2013 to enable checkouts using iDEAL, a payment method with a current market share of over 50 percent. In March 2017, Belgian banks BNP Paribas Fortis, Fintro and Hello Bank! launched their support for Android Pay whilst the Swedish mobile payment platform Seqr was introduced in Luxembourg in July 2016.

Would you like to be able to use mobile payments everywhere as soon as possible?*

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Release date

November 2017



Survey time period

November 2017**

Number of respondents

21,035 respondents

Special properties

Dutch citizens

Method of interview

Panel survey

Supplementary notes

* The source does not provide the original wording of the question posed during the survey. The wording of the question chosen for this statistic may therefore differ slightly from the original. The source phrases the result as follows: "Nearly half of the Dutch would like to be able to pay everywhere with their mobile phone as soon as possible". (in Dutch: "Bijna de helft van de Nederlands zou het liefst zo snel mogelijk overal met de mobiele telefoon willen kunnen betalen").

** The source does not specify the date of the survey.

The source does not provide any information regarding missing percentage points to 100 percent.

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