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Global market shares of BPO (excluding payments processing) 2016
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Global market shares of BPO (excluding payments processing) 2016
Business process outsourcing (BPO) market share (excluding payment processing) worldwide, in 2016, by vendor
The statistic shows the market share of the global BPO industry, excluding payments processing segment, by vendor, in 2016. As of that time, Xerox was the market leader with a five-percent market share.
Business process outsourcing (BPO) market share (excluding payment processing) worldwide, in 2016, by vendor
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The statistic shows the market share of the global BPO industry, excluding payments processing segment, by vendor, in 2016. As of that time, Xerox was the market leader with a five-percent market share.
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- Release date
- September 2017
- Region
- Worldwide
- Survey time period
- 2017
Source
- Show sources information
- Show publisher information
- Release date
- September 2017
More information
- Region
- Worldwide
- Survey time period
- 2017
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Statistics on "Business process outsourcing (BPO) worldwide"
- Industry overview
The most important statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)Global market size of IT services by segment Q4 2017
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*Size of global outsourced customer experience market 2015-2020
- Geographical distribution
The most important statistics
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the outsourcing market in the Americas 2000-2018
- Breakdown of the global outsourced customer experience market in 2017, by regionGlobal outsourced customer experience market: breakdown by region 2017
- Share of the outsourced facility management market worldwide in 2017, by regionThe outsourced facility management market share by region 2017
- Leading countries in offshore business services worldwide in 2017Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Leading outsourcing companies
The most important statistics
- Business process outsourcing (BPO) market shares in 2016, by vendorGlobal market shares of BPO vendors 2016
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)Revenue of the leading outsourced customer experience service providers 2017
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)Revenue of ISS World worldwide 2009-2018
- Share of revenue generated by ISS World worldwide in 2017, by business segmentRevenue share of ISS World worldwide by business segment 2017
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- Revenue of CBRE Group from 2009 to 2018 (in billion U.S. dollars)Revenue of CBRE Group 2009-2018
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)Revenue of Kelly Services worldwide 2007-2018
- Revenue of Teleperformance from 2016 to 2018, by business segment (in million euros)Revenue by business segment of Teleperformance 2016-2018
- Outsourcing services
The most important statistics
- What are your current and future outsourcing strategies for the various business functions?Current and planned business functions which are outsourced worldwide 2018
- Leading drivers for using outsourcing services worldwide in 2016Leading drivers for outsourcing services worldwide 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?Factors which create successful outsourcing experiences for businesses worldwide 2015
- How companies respond to issues with business service providers worldwide in 2016Companies response to issues with business service providers worldwide 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?Major tasks facility managers outsource or utilize in-house staff 2018
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced servicesMost outsourced services in global transportation and logistics industry 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Global F&A BPO annual expenditure 2013-2018, by region
- Global F&A BPO market share 2012-2014, by vendor
- Global F&O BPO annual expenditure 2013-2018, by process
- State of IT outsourcing in 2014, by service
- Outsourcing industry revenue worldwide 2010-2013
- Value of business process outsourcing deals in the United Kingdom (UK) 2014-2017
- Global F&O BPO annual expenditure 2013-2018
- Global F&O BPO annual expenditure 2013-2018, by industry
- Latin America: BPO installed capacity in selected countries 2017
- Mexico: BPO stations distribution 2017, by market served
- Business services centers offering selected processes Poland 2015, by type
- Factors encouraging the outsourcing of back office services worldwide in 2013
- Leading obstacles in outsourcing for businesses worldwide as of September 2013
- Business services centres: employment in Poland as of 2015
- Functions performed in Shared Service Centers (SSC) by service line 2017
- Breakdown of BPOs and SSCs services in foreign languages in Poland 2015, by language
- Outsourcing finance & accounting back-office processes 2015, by region
- Business processes outsourced over Internet in the United Kingdom 2013-2015
Studies
- The Rise of the Machines
- Hewlett Packard Enterprise (HPE)
- IT outsourcing
- Data centers
- Infrastructure as a Service (IaaS)
- Platform as a Service (PaaS)
- The Forrester Wave: Global Infrastructure Outsourcing
- Outsourcing is Dead, Long Live Outsourcing!
- Global IT-BPO Outsourcing Deals Analysis 2016
- Global IT-BPO Outsourcing Deals Analysis 2015
- Global IT-BPO Outsourcing Deals Analysis 2015
- Gartner Perspective: IT spending 2010
- Custom Applications Powered and Enabled by Cloud Computing
- Hewlett Packard Enterprise (HPE) Annual Report 2016
- Hewlett Packard Enterprise (HPE) Annual Report 2015
Statistics on "Business process outsourcing (BPO) worldwide"
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*
- Breakdown of the global outsourced customer experience market in 2017, by region
- Share of the outsourced facility management market worldwide in 2017, by region
- Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017
- Business process outsourcing (BPO) market shares in 2016, by vendor
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)
- Share of revenue generated by ISS World worldwide in 2017, by business segment
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)
- Revenue of CBRE Group from 2009 to 2018 (in billion U.S. dollars)
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)
- Revenue of Teleperformance from 2016 to 2018, by business segment (in million euros)
- What are your current and future outsourcing strategies for the various business functions?
- Leading drivers for using outsourcing services worldwide in 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?
- How companies respond to issues with business service providers worldwide in 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced services
- Worldwide expenditure on finance and accounting business process outsourcing services by region from 2013 to 2018 (in billion U.S. dollars)
- Finance and accounting business process outsourcing market share by vendor from 2012 to 2014*
- Worldwide expenditure on finance and accounting business process outsourcing services by process from 2013 to 2018 (in billion U.S. dollars)
- Current and planned information technology outsourcing (ITO) by service in 2014
- Outsourcing industry revenue worldwide from 2010 to 2013, by service (in billion U.S. dollars)
- Value of business process outsourcing (BPO) agreements reached in the United Kingdom (UK) from 2014 to 2017 (in billion GBP)
- Worldwide expenditure on finance and accounting business process outsourcing services from 2013 to 2018 (in billion U.S. dollars)
- Worldwide expenditure on finance and accounting business process outsourcing services by industry from 2013 to 2018 (in billion U.S. dollars)
- Installed capacity of the Business Process Outsourcing (BPO) industry in selected countries in Latin America in 2017 (in million workstations)
- Installed capacity distribution of the Business Process Outsourcing (BPO) sector in Mexico in 2017, by market served
- Number of business services centers offering selected processes in Poland as of 2015, by process type
- Leading factors encouraging the outsourcing of back office services worldwide as of September 2013
- Leading obstacles in outsourcing for businesses worldwide as of September 2013
- Employment numbers in business services centres in Poland as of 2015, by type
- Which functions are performed in your SSCs, including transactional and knowledge-based centers?
- Breakdown of BPOs* and SSCs** services in foreign languages in Poland as of 2015, by language
- Have you ever outsourced a back-office process in your finance and accounting department?
- Distribution of the business processes outsourced to external providers over Internet in the United Kingdom (UK) from 2013 to 2015
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