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U.S. citizen awareness of digital services provided by local government 2016, by age

This statistic illustrates how U.S. citizens across generational groups are aware in terms of knowing what general services are provided by their local government agencies via digital technologies and not simply a phone call. During the surveyed period, information regarding garbage pickups through digital technologies was one of the service most collectively known by all generational groups. Millennials, Generation X, and Baby Boomers reported in 42 percent, 41 percent, and 40 percent respectively.

Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group

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Sources

Release date

March 2017

Region

United States

Survey time period

December 9 to 13, 2016

Number of respondents

2,057 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Question: Which of the following general services does your local government provide to citizens via digital technologies (e.g. via smartphone app, email, website, social network or other modern communication channels) and not simply a phone call? Select all that apply.
Millennials: 18-34 years old
Generation X: 35-54 years old
Baby Boomers: 55 years and older

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Statistics on "E-government"

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