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Net Promoter Score of online shopping portal Mercado Livre in Brazil in 2016 and 2017

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Brazil: Net Promoter Score of e-tailer Mercado Livre 2016-2017 This statistic presents the net promoter score (NPS) of the online shopping portal Mercado Livre in Brazil in 2016 and 2017. In 2017, the e-commerce platform Mercado Livre had a net promoter score of approximately 64.7 points, up from 50.5 points a year earlier. Other Net Promoter Score measurements of leading Brazilian e-retailers are available here.
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Net Promoter Score
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Net Promoter Score
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Description Source More information
This statistic presents the net promoter score (NPS) of the online shopping portal Mercado Livre in Brazil in 2016 and 2017. In 2017, the e-commerce platform Mercado Livre had a net promoter score of approximately 64.7 points, up from 50.5 points a year earlier. Other Net Promoter Score measurements of leading Brazilian e-retailers are available here.
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Release date
January 2018
Region
Brazil
Survey time period
September 2016 and 2017*
Number of respondents
2,000 respondents
Age group
16 years and older
Method of interview
Online survey
Supplementary notes
* In 2017, data collection was carried out between September 21 and October 2. The source does not provide the exact survey date for 2016.
The source uses the term "recommendation index" ("índice de recomendação") instead of Net Promoter Score, though the methodology described is equivalent to that of the NPS.

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