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Brazil: leading e-commerce retailers 2019, by Net Promoter Score

Leading e-commerce retailers in Brazil in 2019, by Net Promoter Score

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Sources

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Release date

February 2020

Region

Brazil

Survey time period

2019

Number of respondents

at least 6,000 people in all federal units of Brazil

Method of interview

Online survey

Supplementary notes

According to the source, the score is calculated by adding points given by consumers surveyed in four different phases, as the subjects evaluate the companies' customer relationship management.
The source does not provide the exact date for data collection.

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