Level of customer dissatisfaction with gas supply service in Italy 2008-2017

This statistic displays the share of customers dissatisfied with the service of gas supply in Italy from 2008 to 2017. According to data, the share of individuals who declared to be discontented with the gas service supply peaked in 2013 at 10.2 percent. Thereafter, the percentage of people dissatisfied decreased constantly up to 2016, when it reached the lowest level (seven percent). However, it increased again as of 2017, when 8.5 percent of customers declared to be unhappy with the gas supply service.

Share of customers dissatisfied* with the service of gas supply in Italy from 2008 to 2017

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Release date

May 2019



Survey time period

2008 to 2017

Supplementary notes

*Figures refers to customers who declare to be little or not at all satisfied with the service.

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Statistics on "Natural gas energy in Italy"

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