What information are you collecting as a retailer?*
Reverse logistics - information collected by U.S. retailers about returned items 2018
This statistic displays the information collected about returned items by retailers, e-tailers, wholesalers and other non-manufacturing U.S. companies who sell products in 2018. During the survey, 60 percent of respondents reported that they collect information about whether the returner is a repeat returner.
What information are you collecting as a retailer?*
Share of respondents
Who is returning the item81%
Model number / information79%
If the returner is a repeat returner60%
Date sold60%
Where the item was purchased44%
How the item was purchased35%
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Sources

Release date

May 2018

Region

United States

Survey time period

January 2018

Number of respondents

272 respondents

Special properties

subscribers to SCMR and members of RLA and WERC.

Method of interview

Email survey

Supplementary notes

The source doesn't mention the age of the respondents.
Reverse logistics covers operations related to the reuse of products and materials, including remanufacturing and refurbishing.
* Includes non-manufacturing business such as retailers, e-tailers, wholesalers, etc.

Reverse logistics - information collected by U.S. retailers about returned items 2018
This statistic displays the information collected about returned items by retailers, e-tailers, wholesalers and other non-manufacturing U.S. companies who sell products in 2018. During the survey, 60 percent of respondents reported that they collect information about whether the returner is a repeat returner.
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Statistics on "Reverse logistics"
  • Market overview
  • E-retailers
  • Consumer behavior
  • Return process
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