E-commerce companies planning to offer free returns 2021

Share of e-commerce companies planning on offering free returns in North America and Europe in 2021

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Release date

July 2021

Region

North America, Europe

Survey time period

October 2020

Number of respondents

100 e-commerce decision-makers

Supplementary notes

Original question: 'Will you introduce any of the following practices in 2021? (Free Returns)'
Values may not add up to 100 percent due to rounding.

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