Online purchase - return delivery method 2019

This statistic depicts the results of a global survey regarding the most common delivery method used when returning an online purchase in 2019. The survey showed that 16 percent of online shoppers worldwide returned an item by dropping it off the store.

Most preferred delivery method when returning an online purchase worldwide in 2019

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Release date

November 2019



Survey time period

September 6 to 11, 2019

Number of respondents

8,031 respondents

Age group

18 years and older

Special properties

online shoppers

Supplementary notes

The study is based on surveys of more countries:
Australia: 1,005 respondents
Canada: 1,004 respondents
China: 1,004 respondents
Mexico: 1,005 respondents
United Kingdom: 1,004 respondents
United States: 3,009 respondents

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Statistics on "Reverse logistics"

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