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Market share of CRM leading vendors worldwide 2016-2019

Salesforce is the leading vendor in the customer relationship management (CRM) applications market worldwide with a market share of 18.4 percent in 2019. The company leads the market with a big margin: next in line to Salesforce are SAP and Oracle with little over five percent shares of the market.

CRM global revenues on the rise

Worldwide revenues from the customer relationship management (CRM) software market is expected to grow consistently over the next few years and reach over 40 billion U.S. dollars by 2023. CRM is the technology used to manage a company’s interaction with current and potential customers. Companies use CRM to improve their relationships with customers, in order to increase their customer retention rates and ultimately drive sales growth. Ensuring good customer experience is essential to companies, now more than ever, as it is cited by most global organizations as the key driver behind their adoption of digital transformation technologies such as CRM.

Enterprise software

   Enterprise software refers to the software primarily used to satisfy various business needs. It helps companies meet their goals by for example helping them to track and improve supply chains, interact with customers, or manage resources. A wide range of applications exist under the term “enterprise software” with office suites, customer relationship management (CRM) and business intelligence (BI) being a few of them.

Leading vendor market revenue share of customer relationship management (CRM) applications market worldwide from 2016 to 2019

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Release date

May 2020



Survey time period

2016 to 2019

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