Market share of CRM vendors worldwide 2012-2018

Published by
Lionel Sujay Vailshery,
Feb 13, 2024
The statistic shows the market share of vendors in the global customer relationship management software market from 2012 to 2018. SAP had a market share of 19.5 percent in 2018.

Market share of vendors customer relationship management (CRM) software worldwide from 2012 to 2018

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Release date

June 2019

Region

Worldwide

Survey time period

2012 to 2018

Supplementary notes

* In 2015, Adobe displaced IBM from the list of top CRM software vendors.

The source did not publish data for every year.

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