Market share of vendors customer relationship management (CRM) software worldwide from 2012 to 2015

Market share of CRM vendors worldwide 2012-2015 The statistic shows the market share of vendors in the global customer relationship management software market from 2012 to 2015. SAP had a market share of 12.9 percent in 2012.
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salesforce.comSAPOracleMicrosoftAdobeIBMOthers
201214%12.9%11.1%6.3%-3.6%52.1%
201316.3%12.8%10.1%5.8%-3.9%51.1%
201418.4%12.1%9.1%6.2%3.2%3.8%47.2%
2015*19.7%10.2%7.8%4.3%3.6%-54.4%
salesforce.comSAPOracleMicrosoftAdobeIBMOthers
201214%12.9%11.1%6.3%-3.6%52.1%
201316.3%12.8%10.1%5.8%-3.9%51.1%
201418.4%12.1%9.1%6.2%3.2%3.8%47.2%
2015*19.7%10.2%7.8%4.3%3.6%-54.4%
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Description Source More information
The statistic shows the market share of vendors in the global customer relationship management software market from 2012 to 2015. SAP had a market share of 12.9 percent in 2012.
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Release date
May 2016
Region
Worldwide
Survey time period
2012 to 2015
Supplementary notes
* In 2015, Adobe displaced IBM from the list of top CRM software vendors.

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