Customer Relationship Management software spending worldwide 2012, by subsegment

Share of Customer Relationship Management software spending worldwide by subsegment in 2012

by Statista Research Department, last edited Apr 29, 2013
Customer Relationship Management software spending worldwide 2012, by subsegment The statistic shows the global spending on customer relationship management software (CRM) in 2012, broken down by subsegment. The customer service and support segment accounted for 37 percent of the spendings.
Show more

Share of Customer Relationship Management software spending worldwide by subsegment in 2012

Loading statistic...
Share of spendings
Customer Service and Support37%
Sales26%
Marketing20%
E-Commerce17%
Share of spendings
Customer Service and Support37%
Sales26%
Marketing20%
E-Commerce17%
Download Settings Share
Download started
Please be patient - this may take a moment
by Statista Research Department, last edited Apr 29, 2013
The statistic shows the global spending on customer relationship management software (CRM) in 2012, broken down by subsegment. The customer service and support segment accounted for 37 percent of the spendings.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Statista is a great source of knowledge, and pretty helpful to manage the daily work.
Christof Baron

Christof Baron
CEO, MindShare Germany

Statistics on "SAP"
  • Company overview
The most important statistics
  • Software/applications overview
  • Planning and management software (SCM, ERP, CRM, HCM)
  • Analytics and business intelligence
  • Cloud
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.