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United Airlines - Statistics & Facts

Founded initially as a mail service carrier airline under the name of Varney Air Lines in 1926, United Airlines has since grown to become one the most important airlines in the world. In 2020, United had the fourth-highest domestic market share among U.S. airlines, accounting for roughly 12.4 percent of the market. Its main competitors are Southwest Airlines, American Airlines, and Delta Air Lines. United currently operates out of nine airline hubs with main hubs in Chicago, Denver, Houston, Newark, and San Francisco. Denver International Airport was United’s largest hub with over 4.4 million passengers constituting the amount of recorded passenger traffic in 2020.

COVID-19: a turbulent journey

The aviation industry has been severely affected by travel restrictions due to the COVID-19 pandemic. The number of flights globally dropped from almost 39 million in 2019 to fewer than 17 million in 2020. During the same year, commercial airlines worldwide reported profit losses of 105 billion U.S. dollars.

For United Airlines, the pandemic has also become a difficult storm to overcome. In the fiscal year of 2020, the number of passengers boarded by United dropped by 64.4 percent. United generated around 462 million U.S. dollars in revenue from passenger baggage fees in that year, down from more than one billion U.S. dollars reported in 2019. The airline's parent company, United Continental Holdings, generated operating revenue of around 15.4 billion U.S. dollars in 2020, a drastic decrease from the more than 43 billion U.S. dollars reported a year earlier.

Satisfied customers despite the pandemic

The COVID-19 pandemic has brought a lot of disturbances to the aviation industry. Delays and flights cancellations have been a regular part of the traveler ritual for the past year. Notwithstanding all the inconveniences, American air passengers seemed to be satisfied with the way the airlines have managed the situation. In 2021, the customer satisfaction index for airlines in the U.S. reached its highest value since its creation in 1994. United Airlines have as well recorded record-high customer satisfaction scores in the U.S. since the beginning of the pandemic. The removal of cancelation or change fees, emptier flights, and well-prepared flight crews might have been the cause of such an increase.

Interesting statistics

In the following 6 chapters, you will quickly find the 30 most important statistics relating to "United Airlines".


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