American customer satisfaction index for United Air Lines U.S. 1995-2023

American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2023

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Release date

2023

Region

United States

Survey time period

1995 to 2022

Supplementary notes

* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.

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Statistics on " United Airlines "

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