In 2018, Nordstrom’s global revenue amounted to nearly 15.5 billion U.S. dollars, increasing from about 12.5 billion dollars in 2013. Women’s apparel and shoes make up over half of the department store’s net sales. On average, Nordstrom generated sales of about 88 million dollars per store in 2017, more than any of its competitors, which include Bloomingdale’s, Neiman Marcus, and Saks Fifth Avenue. Between 2016 and 2017, Nordstrom saw an increase in sales of about 0.8 percent.
Nordstrom Rack, a subsidiary of Nordstrom, features discounted apparel, footwear, and accessories, among other items. In 2017, the mass apparel retailer generated 4.19 billion U.S. dollars in retail sales in the United States. Some of its main competitors include TJX Companies, Ross Stores, and Burlington Stores. Though TJX reported higher overall net sales than Nordstrom Rack, Nordstrom Rack stores bring in about 17 million U.S. dollars on average annually, which is above the 10 million U.S. dollars averaged per TJX store.
A 2017 survey of U.S. consumers found that in the last twelve months 17 percent of respondents had bought clothes for themselves at a Nordstrom store. The luxury department store is most popular among consumers between 18 and 29 years of age. Nordstrom also has a strong online presence on social media , as well as through their online store which features free shipping and free returns within the United States. Perhaps one of the reasons Nordstrom has experienced lasting success and popularity throughout the last century is that they have one of the highest customer satisfaction rates among the top department stores in the United States.