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Customer service of tech companies in the U.S. 2018
Customer service of tech companies in the U.S. 2018
Which of these tech companies leads in terms of customer service?
by Alexander Kunst,
last edited
Jun 18, 2019
The displayed data on the customer service of tech companies shows results of an exclusive Statista survey conducted in the United States in 2018. Some 25 percent of respondents answered the question ''Which of these tech companies leads in terms of customer service?'' with ''Alibaba''.
The Survey Data Table for the Statista survey Tech Giants and Digital Services in the United States 2019 contains the complete tables for the survey including various column headings.
Which of these tech companies leads in terms of customer service?
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by Alexander Kunst,
last edited
Jun 18, 2019
The displayed data on the customer service of tech companies shows results of an exclusive Statista survey conducted in the United States in 2018. Some 25 percent of respondents answered the question ''Which of these tech companies leads in terms of customer service?'' with ''Alibaba''.
The Survey Data Table for the Statista survey Tech Giants and Digital Services in the United States 2019 contains the complete tables for the survey including various column headings.
- Show sources information
- Show publisher information
- Region
- Sign Up for Account
- Survey time period
- Sign Up for Account
- Number of respondents
- 216 - 1,552 respondents
- Age group
- 18-69 years
- Special properties
- respondents who use the respective brand
- Supplementary notes
- Multiple answers were possible.
More information
- Region
- Sign Up for Account
- Survey time period
- Sign Up for Account
- Number of respondents
- 216 - 1,552 respondents
- Age group
- 18-69 years
- Special properties
- respondents who use the respective brand
- Supplementary notes
- Multiple answers were possible.
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Statistics on "Google, Apple, Facebook, and Amazon (GAFA)"
- Benchmark
The most important statistics
- Market capitalization of the largest internet companies worldwide as of June 2019 (in billion U.S. dollars)Market value of the largest internet companies worldwide 2019
- Market capitalization of the largest U.S. internet companies as of September 2019 (in billion U.S. dollars)Market capitalization of the largest U.S. internet companies 2019
- Annual revenue of global publicly traded internet companies from 2014 to 2018 (in billion U.S. dollars)Revenue of global public internet companies 2014-2018
- Revenue comparison of Apple, Google, Alphabet, and Microsoft from 2008 to 2018 (in billion U.S. dollars)Apple, Google, and Microsoft: revenue comparison 2008-2018
- Leading online companies ranked by revenue from 2017 to 2018 (in billion U.S. dollars)Internet companies ranked by revenue 2017-2018
- Revenue per employee of selected tech companies in 2018 (in U.S. dollars)Revenue per employee of leading tech companies 2018
- Leading mobile app publishers in the United States as of March 2019, by share of total app time spentTime spent on leading mobile app publishers in the U.S. 2019
- Mobile audience reach of leading smartphone apps in the United States as of May 2019Reach of most popular U.S. smartphone apps 2019
The most important statistics
- Annual revenue of Google from 2002 to 2018 (in billion U.S. dollars)Google: global annual revenue 2002-2018
- Advertising revenue of Google websites from 2001 to 2018 (in billion U.S. dollars)Google sites: advertising revenue 2001-2018
- Advertising revenue of Google network websites from 2001 to 2018 (in billion U.S. dollars)Google network sites: advertising revenue 2001-2018
- Google's revenue through digital content, cloud and hardware revenue sources from 2001 to 2018 (in million U.S. dollars)Google: annual media, apps, and licensing revenues 2001-2018
- Revenue of Google from 1st quarter 2008 to 2nd quarter 2019 (in million U.S. dollars)Google: quarterly revenue as 2008-2019
- Google's operating income from 2013 to 2018 (in million U.S. dollars)Google: annual operating income 2013-2018
- Operating income of Google from 4th quarter 2014 to 2nd quarter 2019 (in million U.S. dollars)Google: quarterly operating income 2014-2019
- Which of the following Google devices do you own? U.S. consumers owning Google devices 2017
- Apple
The most important statistics
- Global revenue of Apple from 2004 to 2018* (in billion U.S. dollars)Apple's revenue worldwide 2004-2018
- Apple's global revenue from 1st quarter 2005 to 3rd quarter 2019 (in billion U.S. dollars)Revenue of Apple by fiscal quarter 2005-2019
- Share of Apple's revenue by product category from the 1st quarter of 2012 to the 3rd quarter of 2019Apple's revenue share by operating segment 2012-2019, by quarter
- Apple's net income in the company's fiscal years from 2005 to 2018 (in billion U.S. dollars)Apple's net income 2005-2018
- Apple's net income worldwide from 1st quarter 2005 to 3rd quarter 2019 (in billion U.S. dollars)Net income of Apple by quarter 2005-2019
- Which of the following Apple devices do you own?U.S. consumers owning Apple devices 2017
- How often do you use Apple devices?U.S. consumers' usage frequency of Apple devices 2017
- Occasional consumer usage of Apple services and products in the United States, as of 2017U.S. consumer usage of Apple services and products 2017
The most important statistics
- Facebook's annual revenue from 2009 to 2018 (in million U.S. dollars)Facebook: annual revenue 2009-2018
- Facebook's annual revenue from 2009 to 2018, by segment (in million U.S. dollars)Facebook: annual revenue 2009-2018, by segment
- Facebook's global revenue as of 2nd quarter 2019 (in million U.S. dollars)Facebook: worldwide quarterly revenue 2011-2019
- Facebook's revenue and net income from 2007 to 2018 (in million U.S. dollars)Facebook: annual revenue and net income 2007-2018
- Facebook's net income from 1st quarter 2010 to 2nd quarter 2019 (in million U.S. dollars)Facebook: quarterly net income 2010-2019
- Which of the following Facebook services and products do you use at least occasionally?U.S. consumer usage of Facebook services and products 2017
- How often do you use Facebook services and products?U.S. usage frequency of Facebook services and products 2017
- Do you use your own user account or a personal account for Facebook services and products?U.S. Facebook product and service usage via personal account 2017
- Amazon
The most important statistics
- Annual net revenue of Amazon from 2004 to 2018 (in billion U.S. dollars)Annual net sales of Amazon 2004-2018
- Global net revenue of Amazon from 2014 to 2018, by product group (in billion U.S. dollars)Global net revenue of Amazon 2014-2018, by product group
- Net revenue of Amazon from 1st quarter 2007 to 2nd quarter 2019 (in billion U.S. dollars)Amazon: quarterly net revenue 2007-2019
- Annual net income of Amazon.com from 2004 to 2018 (in million U.S. dollars)Amazon: annual net income 2004-2018
- Amazon's net income from 1st quarter 2009 to 2nd quarter 2019 (in million U.S. dollars)Amazon: quarterly net income 2009-2019
- Which of the following Amazon devices do you own? U.S. consumers owning Amazon devices 2017
- Which of the following Amazon services and products do you use at least occasionally?U.S. consumer usage of Amazon services and products 2017
- How often do you use Amazon services and products?U.S. usage frequency of Amazon services and products 2017
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Statistics on "Google, Apple, Facebook, and Amazon (GAFA)"
- Market capitalization of the largest internet companies worldwide as of June 2019 (in billion U.S. dollars)
- Market capitalization of the largest U.S. internet companies as of September 2019 (in billion U.S. dollars)
- Annual revenue of global publicly traded internet companies from 2014 to 2018 (in billion U.S. dollars)
- Revenue comparison of Apple, Google, Alphabet, and Microsoft from 2008 to 2018 (in billion U.S. dollars)
- Leading online companies ranked by revenue from 2017 to 2018 (in billion U.S. dollars)
- Revenue per employee of selected tech companies in 2018 (in U.S. dollars)
- Leading mobile app publishers in the United States as of March 2019, by share of total app time spent
- Mobile audience reach of leading smartphone apps in the United States as of May 2019
- Leading digital publishers in the United States as of June 2019, based on audience size (in millions)
- Which of the following devices do you use, whether professionally or personally?
- Which of the following tech and internet companies and brands do you know, if only by name?
- How much do you agree with the following statements regarding international tech and internet companies such as Google, Apple, Facebook, and Amazon?
- Annual revenue of Google from 2002 to 2018 (in billion U.S. dollars)
- Advertising revenue of Google websites from 2001 to 2018 (in billion U.S. dollars)
- Advertising revenue of Google network websites from 2001 to 2018 (in billion U.S. dollars)
- Google's revenue through digital content, cloud and hardware revenue sources from 2001 to 2018 (in million U.S. dollars)
- Revenue of Google from 1st quarter 2008 to 2nd quarter 2019 (in million U.S. dollars)
- Google's operating income from 2013 to 2018 (in million U.S. dollars)
- Operating income of Google from 4th quarter 2014 to 2nd quarter 2019 (in million U.S. dollars)
- Which of the following Google devices do you own?
- Which of the following Google services and products do you use at least occasionally?
- How often do you use Google services and products?
- Do you use your own user account or a personal account for the Google services and products?
- What personal data have you added to your Google user account?
- How satisfied are you with the customer service of Google?
- In your opinion, which of the following characteristics are associated with Google?
- Which of the following statements do you agree with regarding Google?
- How much have you spent, whether bought or rented, on selected types of digital media at Google over the past 12 months?
- How much have you spent on Google apps and in-app purchases over the past 12 months?
- Global revenue of Apple from 2004 to 2018* (in billion U.S. dollars)
- Apple's global revenue from 1st quarter 2005 to 3rd quarter 2019 (in billion U.S. dollars)
- Share of Apple's revenue by product category from the 1st quarter of 2012 to the 3rd quarter of 2019
- Apple's net income in the company's fiscal years from 2005 to 2018 (in billion U.S. dollars)
- Apple's net income worldwide from 1st quarter 2005 to 3rd quarter 2019 (in billion U.S. dollars)
- Which of the following Apple devices do you own?
- How often do you use Apple devices?
- Occasional consumer usage of Apple services and products in the United States, as of 2017
- How often do you use Apple services and products?
- Do you use your own user account or a personal account for the Apple services and products?
- What personal data have you added to your Apple user account?
- How satisfied are you with the customer service of Apple?
- How much have you spent on Apple end devices over the past 12 months?
- How much have you spent on Apple apps and in-app purchases over the past 12 months?
- In your opinion, which of the following characteristics are associated with Apple?
- Which of the following statements do you agree with regarding Apple?
- Facebook's annual revenue from 2009 to 2018 (in million U.S. dollars)
- Facebook's annual revenue from 2009 to 2018, by segment (in million U.S. dollars)
- Facebook's global revenue as of 2nd quarter 2019 (in million U.S. dollars)
- Facebook's revenue and net income from 2007 to 2018 (in million U.S. dollars)
- Facebook's net income from 1st quarter 2010 to 2nd quarter 2019 (in million U.S. dollars)
- Which of the following Facebook services and products do you use at least occasionally?
- How often do you use Facebook services and products?
- Do you use your own user account or a personal account for Facebook services and products?
- What personal data have you added to your Facebook user account?
- How satisfied are you with the customer service of Facebook?
- How much have you spent on Facebook apps and in-app purchases over the past 12 months?
- In your opinion, which of the following characteristics are associated with Facebook?
- Which of the following statements do you agree with regarding Facebook?
- Annual net revenue of Amazon from 2004 to 2018 (in billion U.S. dollars)
- Global net revenue of Amazon from 2014 to 2018, by product group (in billion U.S. dollars)
- Net revenue of Amazon from 1st quarter 2007 to 2nd quarter 2019 (in billion U.S. dollars)
- Annual net income of Amazon.com from 2004 to 2018 (in million U.S. dollars)
- Amazon's net income from 1st quarter 2009 to 2nd quarter 2019 (in million U.S. dollars)
- Which of the following Amazon devices do you own?
- Which of the following Amazon services and products do you use at least occasionally?
- How often do you use Amazon services and products?
- Do you use your own user account or a personal account for Amazon services and products?
- What personal data have you added to your Amazon user account?
- Are you an Amazon Prime member?
- How satisfied are you with the customer service of Amazon?
- How much have you spent on consumer goods on Amazon over the past 12 months?
- How much have you spent, whether bought or rented, on selected types of digital media at Amazon over the past 12 months?
- How much have you spent on Amazon apps and in-app purchases over the past 12 months?
- In your opinion, which of the following characteristics are associated with Amazon?
- Which of the following statements do you agree with regarding Amazon?
- Which KPIs do you use to measure the effect of digital customer service?*
- Most common types of inquiries by customer service chat users among Vietnamese in 2019
- On which channels does the organization use Artificial Intelligence (AI)?*
- Through which social media can the customer contact your organization?*
- Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*
- Which kind(s) of AI does your organization use in digital customer service?*
- Public opinion on tech companies restricting fake news online in the United States in 2018
- Public opinion on tech companies restricting fake news online in the United States in 2018, by age
- To what extent do you agree or disagree with the following statement: "I’m more likely to let a company know I’m dissatisfied if I can contact them through Twitter or Facebook than if I went to their customer service"?
- Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?
- Through which of the following types of self service can the customer contact your organization?*
- Consumers in the U.S. who would interact with customer service using social media in 2015, by generation*
- Social media platforms preferred as a customer service outlet in the U.S. in 2015, by generation*
- Have you ever used social media to complain about a brand or its customer service?
- Do you believe social media is an effective channel for customer service?
- Have you ever used social media to ask a customer service question?
- What is your expected response time for social media questions or complaints?
- If you have used social media to ask a customer service question, did the company respond?
- Why do you choose social media to communicate with brands?
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