This statistic depicts the share of customer service agents worldwide who say they have all the tools and technology they need to do their job in 2018, by type. During the survey, 85 percent of high performing customer service agents indicated they have all the necessary tools and technology to do their job.
Share of customer service agents worldwide who say they have all the tools and technology they need to do their job in 2018, by type
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
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Salesforce Research. (March 19, 2019). Share of customer service agents worldwide who say they have all the tools and technology they need to do their job in 2018, by type [Graph]. In Statista. Retrieved March 29, 2020, from https://www.statista.com/statistics/1025145/customer-service-agents-worldwide-necessary-technology-job/
Salesforce Research. "Share of customer service agents worldwide who say they have all the tools and technology they need to do their job in 2018, by type." Chart. March 19, 2019. Statista. Accessed March 29, 2020. https://www.statista.com/statistics/1025145/customer-service-agents-worldwide-necessary-technology-job/
Salesforce Research. (2019). Share of customer service agents worldwide who say they have all the tools and technology they need to do their job in 2018, by type. Statista. Statista Inc.. Accessed: March 29, 2020. https://www.statista.com/statistics/1025145/customer-service-agents-worldwide-necessary-technology-job/
Salesforce Research. "Share of Customer Service Agents Worldwide Who Say They Have All The Tools and Technology They Need to Do Their Job in 2018, by Type." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025145/customer-service-agents-worldwide-necessary-technology-job/
Salesforce Research, Share of customer service agents worldwide who say they have all the tools and technology they need to do their job in 2018, by type Statista, https://www.statista.com/statistics/1025145/customer-service-agents-worldwide-necessary-technology-job/ (last visited March 29, 2020)
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