AI benefits worldwide reported by service professionals worldwide 2018

This statistic demonstrates different benefits of using artificial intelligence (AI) in service organizations worldwide in 2018, by level. During the survey, 48 percent of respondents indicated that improved prioritization of agents' work was a major benefit of AI in 2018.

AI benefits reported by service professionals worldwide in 2018, by level

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Source

Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.

Multiple answers were possible.

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