This statistic demonstrates different benefits of using artificial intelligence (AI) in service organizations worldwide in 2018, by level. During the survey, 48 percent of respondents indicated that improved prioritization of agents' work was a major benefit of AI in 2018.
AI benefits reported by service professionals worldwide in 2018, by level
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Salesforce Research. (March 19, 2019). AI benefits reported by service professionals worldwide in 2018, by level [Graph]. In Statista. Retrieved October 10, 2024, from https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/
Salesforce Research. "AI benefits reported by service professionals worldwide in 2018, by level." Chart. March 19, 2019. Statista. Accessed October 10, 2024. https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/
Salesforce Research. (2019). AI benefits reported by service professionals worldwide in 2018, by level. Statista. Statista Inc.. Accessed: October 10, 2024. https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/
Salesforce Research. "Ai Benefits Reported by Service Professionals Worldwide in 2018, by Level." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/
Salesforce Research, AI benefits reported by service professionals worldwide in 2018, by level Statista, https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/ (last visited October 10, 2024)
AI benefits reported by service professionals worldwide in 2018, by level [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/